Return on Investment

Customer Service

Many companies perceive that their level of customer service is higher than it actually is, and are unaware of the level of service they actually provide. This oversight can be costly because of the missed opportunities to develop both loyal current customers and new customers.

CUSTOMER FOLLOW UP, Inc.’s work often reveals differences in what our clients think their level of service is, compared to what the customers say they are — or are not — receiving.

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"In a few instances, the CUSTOMER FOLLOW UP, INC. process alerted LDG to client concerns that might have otherwise gone unaddressed."

— Keith S. Kuzio
Larson Design Group