What We Do

Services Offered

On-Going Follow Up

This type of "follow up" is the most beneficial for a business or an organization because it offers a consistent, cost-effective system to continually monitor the thoughts and opinions of your customers. This strategy allows you to quickly identify problems and make any necessary "course corrections."

CUSTOMER FOLLOW UP, Inc.’s work often reveals differences in the level of service clients think they are providing and the level of service customers say they are receiving.

Some of our clients have said that this type of follow up is like watching game films after the game to immediately spot areas of weakness and strength.

Annual Survey

This service is used when a business or organization wants to get an "idea" of what their customers are thinking. Valuable information is gained; however, this is not the best service for problem-solving. It does not allow for a prompt response to customers’ issues and often the problems that could have been resolved easily early on have developed into damaging situations that require significant effort to be rectified.

Benchmarking

This is usually done to establish a starting point to an "on-going" follow-up strategy. Benchmarks are needed so companies have a sample against which they can measure progress.

Lost Accounts

Customers who have stopped doing business with a company often have valuable insight into what they think is wrong with a business. Most customers do not complain — they just take their business to the competition. However, most will be happy to say why they are not customers any longer — if they are asked. Through our "lost accounts" efforts we not only learn why customers stopped doing business with a company but we also discover that at times it is not too late for some accounts to be saved.

"I have used CUSTOMER FOLLOW UP, INC. consistently for three years. They took our client feedback to a new level…one not reached by simple quantitative surveys. They use their expertise to help you design survey questions tailored to your customer’s profile and then proceed to personally call each client on your behalf…not to simply ask survey questions…but rather to engage in a conversation about your project and staff’s performance."

— Diane B. Landers
GAI Consultants, Inc.