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Marc Warren, President and co-founder of Customer Follow Up, Inc. (CFU), is featured in the latest edition of Construction Executive. The...

Your project is going well, no unusual issues have come up. But on a Friday afternoon your client calls uncharacteristically agitated...

Your project is going relatively smoothly, no unforeseen issues have arisen. At one point, your client requests a minor modification...

Your client calls very upset because you did not do what you said you were going to do. And because of this, their Board is talking about...

From thousands of client feedback interviews conducted, CFU identified that the #1 reason clients discontinue working with a firm...

It was just brought to your attention that an unexpected permitting issue came up and this will cause you to miss an important schedule...

The meeting you are running is on schedule and going well. All of the attendees are aware of the purpose of the meeting and the amount...

Several years ago, the company I worked for decided to add this statement to its core values: "Our top operating commitment is to set...

I've long been a passionate advocate for the value of delivering exceptional client service. My research and experience lead me...

In today’s market of fierce buyer demands and endless competitive options for professional services, client service can no longer...