A Leader in Customer Satisfaction and Employee Retention Market Research
Client Service Communication Training
The Problem We Address
Communicating with clients can be challenging given the range of clients’ technical knowledge and experience and the multifaceted dynamics in relationships. Not being aware of these inherent differences and adapting to them can create significant miscommunications and negatively impact projects, relationships, and potentially, the long-term stability of your firm.
Why This Matters
Great communication drives client service, and client service drives business success.
Our Solution
CFU draws on its 26 years of conducting qualitative client interviews to advise your teams on the key components of effective communication and how to navigate challenging circumstances and conversations. CFU will design a client service communication training program tailored to your needs.
What Your Firm Gains
When communication from all teams firm wide is outstanding, your firm benefits with better
project outcomes, increased client confidence, and a reputation that elevates you above your
competition.
